Our Expertise, Your Success

Discover the range of services Don't Talk Just Execute offers to propel your business forward. From IT solutions to streamlined operations, we're here to guide you every step of the way. Let's transform your challenges into opportunities.

IT Service Management (ITSM) Consulting

Leverage our extensive experience in ITIL, Service Desk Management, Incident Response, and Service Improvement. We analyze existing ITSM processes (Incident, Problem, Change, Knowledge Management) and recommend improvements for efficiency, effectiveness, and alignment with industry best practices. Transform your service desk, reduce incident volume, and adopt ITIL best practices with our expert guidance.

Operations Management & Process Improvement Consulting

Drawing upon experience in Operations Management, Project Management, and Process Improvement across diverse sectors, we identify areas for improvement in operational processes, workflows, and resource utilization. Develop streamlined processes, implement automation solutions, and improve overall efficiency. Benefit from our project management expertise, from planning to control, and performance management & reporting systems.

Business & Technical Liaison/Client Relationship Management Consulting

Utilizing strong client relationship management and communication skills developed in liaison roles, we help you improve client satisfaction, build stronger relationships, and increase client retention. Facilitate communication and collaboration between internal teams and external stakeholders to ensure project success and alignment. Assist in managing vendor relationships, negotiating contracts, and ensuring service delivery meets expectations.

Transportation/Logistics Operations Consulting

With direct experience in trucking operations, DOT compliance, and fleet management, we assess current fleet operations, identifying areas for cost savings, and recommending improvements in maintenance, fuel efficiency, and driver management. Get guidance on DOT regulations, safety compliance, and driver training to ensure adherence to industry standards. Analyze transportation routes, optimizing delivery schedules, and improving overall logistics efficiency.

Our Service Packages

Quick Start Package - Focused Assessment and Recommendations

Target Client: Businesses needing a high-level overview and direction.

Services Included:

  • Initial Consultation (2 hours): Discuss client needs, challenges, and goals.
  • Focused Assessment (Up to 10 hours): Review of current processes, systems, and documentation within a specific area (e.g., IT Service Desk, Fleet Management, or Operations Workflow).
  • High-Level Recommendations Report: Concise report outlining key findings, opportunities for improvement, and prioritized recommendations.

Deliverables:

  • Executive Summary Report (5-10 pages)
  • Actionable recommendations for a specific area of focus

Pricing: This tier is the lowest cost. $1,500 - $3,000 per project (Fixed Fee)

Implementation Ready Package - In-Depth Analysis and Actionable Plan

Target Client: Businesses ready to make significant improvements with a clear implementation roadmap.

Services Included:

  • Comprehensive Consultation (4 hours): In-depth discussion of client challenges, goals, and expectations.
  • Detailed Analysis (Up to 25 hours): In-depth assessment of processes, systems, and documentation across multiple areas. Includes data analysis, interviews, and benchmarking.
  • Customized Action Plan: Detailed plan outlining specific steps, timelines, resource requirements, and potential risks for implementing recommended improvements.
  • Workshop (4 hours): Facilitated workshop to present findings, discuss the action plan, and gather feedback from key stakeholders.

Deliverables:

  • Detailed Assessment Report (20-30 pages)
  • Customized Action Plan (Including timelines, resource allocation, and metrics)
  • Presentation of findings and Action Plan

Pricing: Middle-range pricing. $5,000 - $10,000 per project (Fixed Fee)

Transformation Partner Package - Ongoing Support and Implementation Assistance

Target Client: Businesses looking for long-term support and a partner to help them achieve significant transformation.

Services Included:

  • Executive Alignment Meeting (2 hours): Align scope, KPIs, and expectations for project.
  • In-Depth Analysis (Up to 40 hours): Comprehensive analysis of current state including Process Mining
  • Customized Action Plan: Detailed plan outlining specific steps, timelines, resource requirements, and potential risks for implementing recommended improvements.
  • Implementation Coaching (Up to 10 hours/month): Ongoing support and guidance during the implementation phase, including regular check-in calls, coaching, and problem-solving.
  • Progress Monitoring & Reporting: Ongoing monitoring of key performance indicators (KPIs) and regular progress reports to track progress and identify potential issues.
  • Executive Alignment Meetings: Facilitated workshops to present findings, discuss the action plan, and gather feedback from key stakeholders.

Deliverables:

  • Executive Summary (5 -10 Pages)
  • Presentation with findings and recommendations
  • Implementation Strategy & Milestones.
  • Ongoing Progress Monitoring & Reporting: Ongoing monitoring of key performance indicators (KPIs) and regular progress reports to track progress and identify potential issues.

Pricing: The most expensive tier, reflecting the higher level of engagement and deliverables. $12,000 - $25,000 per month (Retainer or Project-Based)

The 'Method to the Madness'

Results-driven collaboration. We don't just diagnose problems; we work alongside you to craft practical, implementable solutions tailored to your unique challenges. Our diverse background across industries gives us a fresh perspective, and we're not afraid to challenge the status quo.

Real Results, Real Impact

When you partner with Don't Talk Just Execute, you can anticipate measurable improvements in key areas. For instance, one client struggled with a chaotic IT service desk, resulting in high incident volume and low user satisfaction. By implementing streamlined processes and a knowledge management system, we reduced incident volume by 30% and boosted user satisfaction scores by 25% within six months. Contact us to learn more through detailed case studies that demonstrate the types of results you can expect.